No Refund Policy

Thank you for choosing Oh Decor. We appreciate your business and want to ensure a clear understanding of our policies. Please read the following carefully before making a purchase:

1. Applicability of No Refund Policy: All sales of digital products by Oh Decor are final and non-refundable. This policy applies to the following items and services:

a. Digital Products: All digital downloads.

b. Custom Services: Services that involve personalized work, consultations, or any service tailored specifically to the customer.

2. Exceptions: While our general policy is no refunds, we do recognize exceptional circumstances. The following exceptions apply:

a. Download Issues: In the event that a customer is unable to download a purchased digital product, a refund may be requested. The customer must provide proof of the download issue.

b. Faulty Products: If a digital product is found to be defective or faulty, a refund may be issued. The customer must provide evidence of the product's fault.

3. Revision Policy: For specific digital products, such as the "Remodeling Concept" digital document, while no refunds are offered, customers are entitled to one revision. This revision must be requested within 12 days after the purchase.

4. Refund Alternatives: Instead of issuing refunds, we strive to provide alternative solutions to ensure customer satisfaction. For instance, customers experiencing issues may receive a coupon code for a 20% discount on their next order.

5. Refund Request Process: To request a refund or report issues with a product, please contact our customer support team at blog@ohdecor.ca. Provide relevant details, such as order number, proof of download issues, or evidence of product faults.

6. Timeframe: This no-refund policy takes effect immediately upon purchase. Customers are encouraged to review their orders carefully before completing the transaction.

7. Revisions to the Policy: Oh Decor reserves the right to make changes to this no refund policy. Any modifications will be effective immediately upon posting on our website.

We understand the importance of customer satisfaction and aim to address concerns promptly. Please feel free to reach out to our customer support team for assistance.

Thank you for choosing Oh Decor.